DeepSite - 🧬 RemixQ3 2023 Performance Metrics for Service Center and Team Members
| Team Member | SPR | SPORH | GCA | Declared vs Actual |
|---|---|---|---|---|
| Vince | 95% | 91% | 88% | +3% |
| Andy | 89% | 87% | 82% | +2% |
| Jonny | 94% | 88% | 86% | +4% |
| Steve | 83% | 81% | 78% | +1% |
| Alan | 90% | 86% | 85% | +2% |
| Adam | 79% | 77% | 72% | -1% |
Recognition: Vince and Jonny have consistently exceeded targets this quarter. Their performance in SPR and Declared vs Actual metrics is particularly noteworthy.
Focus Area: Improve route planning to enhance SPR and GCA metrics.
Focus Area: Time management and accurate delivery declarations needed.
Action Plan: 1:1 coaching sessions scheduled for Steve and Adam. Peer mentoring program with Vince to share best practices.
Service Center exceeded SPR and SPORH targets by 2% and 3% respectively
AMPPH needs focus - currently at 12.5 vs target of 15.0
Vince and Jonny are top performers across all metrics
Steve and Adam require targeted support to improve performance
Next Steps: Implement peer mentoring program, schedule AMPPH efficiency workshops, and conduct weekly check-ins with Steve and Adam.
Any questions about the performance metrics or improvement plans?